What types of customers have you actually dealt with? How have you handled these situations?.

All type of customers, basically when you answer calls for more than a year you get to work with all tye of people.

If customer is angry you want to empathize and be fast.
If customer is happy you can build rapport.
If customer  is in a hurry you have to be fast and quick.

In every call you have to follow procedures, do things as you have to.